FAQ

Frequently Asked Questions (FAQs)


1. What is Shoesdan?

Shoesdan is an online shoe brand offering premium-quality leather shoes inspired by global fashion and contemporary trends.
Our focus is on elegant design, lasting comfort, and honest pricing, delivered across India.


2. Are your shoes original?

Yes. Our shoes are fashion-grade and design-inspired, carefully crafted to deliver the look, feel, and comfort of premium footwear—without premium pricing.


3. Do you use genuine leather?

Yes. Our shoes are made using 100% genuine leather, selected for durability, comfort, and everyday wear.


4. Why are your prices so affordable?

We follow a direct-to-customer model, which means:

  • No middlemen

  • No heavy marketing overheads

  • Low margins (around 10%)

We believe in selling more pairs at fair prices, not inflating costs.


5. How can I place an order?

Placing an order is simple:

  1. Browse our collections and select your preferred style

  2. Choose your size and click Add to Cart or Buy Now

  3. Complete checkout using Prepaid or Partial COD


6. Do you offer Cash on Delivery (COD)?

Yes, we offer Partial COD.
You pay 12% advance online, and the remaining amount at delivery.
This helps ensure faster dispatch and order security.


7. How long does delivery take?

Orders are usually shipped within 24 hours.

Estimated delivery timelines:

  • Delhi: 1–2 days

  • Metro cities: 2–4 days

  • North India: 3–4 days

  • Rest of India: 5–7 working days


8. How can I track my order?

Once your order is shipped, you will receive a tracking link via WhatsApp, SMS, or email to track your delivery in real time.


9. What is your return or exchange policy?

  • Returns and exchanges are accepted only for unused products

  • Items must be in original condition with box and tags intact

  • Shipping charges may apply for size exchanges

For full details, please visit our Returns & Refunds Policy page.


10. Do you ship outside India?

Currently, we deliver only within India.


11. How do I choose the right shoe size?

Please refer to the Size Chart available on each product page.
If you’re still unsure, our support team will be happy to assist you.


12. How can I contact customer support?

You can find complete contact details on our Contact Us page.
Our team is always ready to help.